Created for full time employees of any organisation, DutySheet LEAP allows the resource management unit to mobilise their teams during major incidents or staff shortages.
Authorised users are able to create “call-outs” on DutySheet and choose which type of users should be notified by utilising the skills filter.
Depending on the severity of the call-out and the urgency of staff requirements, DutySheet sends out an email, SMS or even automated calls to a user's mobile or home phone number.
User responses are automatically displayed on DutySheet, negating the need to manually trawl through all responses.
LEAP is designed to meet the dynamic needs of emergency services in call-out management.
The LEAP system is designed for resource planners who may need to perform call-outs due to various reasons.
Authenticated users create call-outs with the following filters:
Once they have created the call-out with their minimum staffing requirements and depending on the severity of the call out, they can choose to communicate via:
Email notification can be selected as the sole method of contact for non-urgent call-outs or in tandem with SMS/Telephony notifications.
Emails are sent to all registered emails of users.
Responses can either be set to accept or reject call-out with a simple link or go through authentication.
If the call-out is time sensitive, then SMS notification can be selected.
Users reply back to SMS with their choice of response, which automatically updates DutySheet.
Resource management can instantly see who has received and who has responded to the SMS.
If the call-out is deemed high priority and a minimum resource target is not met in time, DutySheet can automatically call nominated numbers of users.
The DutySheet IVR (interactive voice response) system will ask users to respond to the call out by a series of key presses.
Resource management staff can view live data levels as users are responding.
The DutySheet API allows organisations to fully integrate their in-house systems with DutySheet preventing any duplication of information.